Frequently Asked Questions

Of course! A Deluxy Flowers Plus subscription is the perfect gift to surprise your loved one with original floral arrangements created by the best artists near your city.
Yes, the recipient will receive an email notification for the subscription and a second notification the day before each delivery. The delivery will occur with the same frequency chosen when signing up.
Payments for weekly subscriptions are charged weekly. For other subscription types, payments are monthly, regardless of the delivery frequency, which can be weekly, bi-weekly or monthly.
Payment for the first month is automatically made after confirming your subscription. Subsequent payments are debited on the 26th of each month for the duration of your subscription and cover all deliveries scheduled for the following month.
You can easily cancel your subscription at any time by contacting our customer service via Whatsapp or at +39 02 82952899. The cancellation must be made by the 25th of the month to be valid from the following month.
Bouquets already scheduled for the current month will still be delivered. The only exception is for the free bouquet promotion subscription, which requires a minimum commitment of 3 months.
Yes, you can change the delivery date if you notify us at least 3 days in advance. You can also change the delivery frequency (weekly, fortnightly or monthly).
Changes must be communicated by the 25th of the current month and will be effective from the following month. For changes, contact us with Whatsapp or at +39 02 82952899 .
We cannot guarantee a specific time, but you can choose the time slot you want when you register. For any changes or special requests, contact us via Whatsapp or at +39 02 82952899 with due notice.
Sure! If you change your address, be sure to let us know. Contact our customer service via Whatsapp or at +39 02 82952899 . The change must be made by the 25th of the month and will be valid from the following month.
If you have special requests for flower customization, contact us at least 3 days before delivery with Whatsapp or at +39 02 82952899. We will do our best to accommodate you.
If you are on vacation and no one is home to receive the flowers, contact our customer service via Whatsapp or at +39 02 82952899 at least 4 days before delivery. This way we will suspend deliveries and will not charge you for those days.
We use the best florists in the world to ensure the highest quality. You can talk to one of our Experts at any time, to find the best surprise for you or to clarify any doubts.